Insights in Action

Best Practices from RFG Clients

We work with some very smart retailers. And they use our feedback tools in unique ways to expand on basic customer and employee surveys. From listening to other key stakeholders, to customizing the reporting platform, to using survey feedback for other marketing and operational purposes – ourclients rely on our expertise and flexibility to help meet their objectives.

Here is an example:

Add custom links to company documents on the Online Knowledge Management Console™

A grocery company using the Constant Customer Feedback™ system has added their own custom links to the online reporting site (Knowledge Management Console).

Store managers and field supervisors can access important documents, including a survey action planning template, the fiscal reporting calendar, and the most recent executive summary of company-wide survey results.

This way, managers can review or download these documents from the same online environment that they visit for their customer ratings and feedback.

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